Nonprofit Help Center

Why did I receive a check from Goodworld?

I represent a nonprofit and my organization just received a check from Goodworld.

Written by Richie Kendall
Updated over a week ago

How can I find the organization I want?

What to do when multiple organizations appear in you search

Written by Richie Kendall
Updated over a week ago

Why is my organization not eligible to receive donations through Goodworld?

Written by Richie Kendall
Updated over a week ago

Can a U.S.-based nonprofit organization be added to your database?

Written by Richie Kendall
Updated over a week ago

Can I donate to a nonprofit based outside of the United States?

Written by Richie Kendall
Updated over a week ago

Fiscal Sponsor

What is a fiscal sponsor?

Written by Richie Kendall
Updated over a week ago

Hybrid Fundraising Events

What you need to know to run successful hybrid fundraising events

Written by Richie Kendall
Updated over a week ago

Fund Designations

Create and separate your fundraising initiatives to keep track of how much they're raising and how you communicate with your donors.

Written by Brittany Gray
Updated over a week ago

Giving Pages

Written by Brittany Gray
Updated over a week ago

Getting Started: Dashboard Tour

Written by Brittany Gray
Updated over a week ago

Offline donation tracking

How does Goodworld track credit or money that comes offline as checks etc?

Written by Brittany Gray
Updated over a week ago

Social media integrations

How does Cheerful integrate with social media?

Written by Brittany Gray
Updated over a week ago

Social media fundraising

Does Goodworld have the capability to sign up through Google or Facebook?

Written by Brittany Gray
Updated over a week ago

Fundraiser reports and activities

Can Cheerful pull reports on fundraiser activities and instantly email the fundraiser to follow-up or post?

Written by Brittany Gray
Updated over a week ago

Donor CRM

What does "donor CRM" refer to on Cheerful?

Written by Brittany Gray
Updated over a week ago

Unbranded platform fees

How is the 2.8% platform fee assessed?

Written by Brittany Gray
Updated over a week ago

Co-branding

What is"Co-branding" and what does it look like?

Written by Brittany Gray
Updated over a week ago

Multiple fund designations

Are donors able to pick which account their donation goes into from the app or does all Cheerful donations go into our general fund?

Written by Brittany Gray
Updated over a week ago

CRM data migration

Is there a way to transfer data from our Cheerful dashboard to the Raisers Edge database or does it have to be manually transferred?

Written by Brittany Gray
Updated over a week ago

Marketing and promo materials

Will any marketing or promo materials be provided when I join?

Written by Brittany Gray
Updated over a week ago

Refunds

How long will a refund take to be shown in a donor’s account?

Written by Brittany Gray
Updated over a week ago

Photo pixel size

What is the ideal photo pixel size for the background of the donation page?

Written by Brittany Gray
Updated over a week ago

Credit card updates

How can I update my credit card information?

Written by Brittany Gray
Updated over a week ago

Event notifications

How can I make sure that I am getting notifications when people purchase tickets?

Written by Brittany Gray
Updated over a week ago

Donor tax deductions

Are donor charitable contributions with covered processing fees tax deductible or just what is given minus the fees?

Written by Brittany Gray
Updated over a week ago

Create a report

How can I create a report?

Written by Brittany Gray
Updated over a week ago

Text color

Can I change the text color on my page?

Written by Brittany Gray
Updated over a week ago

Lost donor receipts

Our donor has lost their receipt from Cheerful and would like a copy sent to her. What should we do?

Written by Brittany Gray
Updated over a week ago

Editing font

How can I change the size, color and font of the text on my page?

Written by Brittany Gray
Updated over a week ago

Errors when refunding donors

Why do I get an error when I try to refund a donor?

Written by Brittany Gray
Updated over a week ago

Switching accounts

How can I switch between my personal donor and nonprofit accounts?

Written by Brittany Gray
Updated over a week ago

Facebook group donations

How do I create a group Facebook donation?

Written by Brittany Gray
Updated over a week ago

Social media funds

How do I link my social media funds raised to my campaign?

Written by Brittany Gray
Updated over a week ago

Hourglass icon

What does the hourglass icon mean?

Written by Brittany Gray
Updated over a week ago

Transaction processing fees

What are the processing fees per transaction?

Written by Brittany Gray
Updated over a week ago

Data migration to Goodworld

I already use a software platform to manage and collect donations. Can your support team migrate my data over easily?

Written by Brittany Gray
Updated over a week ago

Platform fees

What are the platform fees?

Written by Brittany Gray
Updated over a week ago

Failed donor payments

How can I handle failed donor payments with your platform?

Written by Brittany Gray
Updated over a week ago

Event promo codes

Can I offer promo codes for my event ticketing?

Written by Brittany Gray
Updated over a week ago

Donor tax receipts

Are tax receipts and invoices available to donors?

Written by Brittany Gray
Updated over a week ago

Retrieving donor names

How can I find the names of my donors?

Written by Brittany Gray
Updated over a week ago

Anonymous donations

Can donors choose to be anonymous?

Written by Brittany Gray
Updated over a week ago

Donor dedications

Can donors dedicate P2P campaigns in honor/tribute/memoriam of someone?

Written by Brittany Gray
Updated over a week ago

Outside donations

I have received donations outside of Goodworld that I want included with all other Goodworld donations. How do I do this?

Written by Brittany Gray
Updated over a week ago

Spare change donor notifications

Will I receive notifications when a donor signs up for spare change with us?

Written by Brittany Gray
Updated over a week ago

Managing recurring donations

As a nonprofit, am I able to pause or stop a donor’s recurring donations?

Written by Brittany Gray
Updated over a week ago

Exporting data into a CRM

Can I export donor data into my CRM?

Written by Brittany Gray
Updated over a week ago

Edit welcome email

Is there a way to edit the welcome email the donor receives when creating a Cheerful account?

Written by Brittany Gray
Updated over a week ago

Using different bank accounts

Can I link different campaigns to different bank accounts?

Written by Brittany Gray
Updated over a week ago

Donor list size

Is there a limit on the number of donors and/or contacts I can store in my platform?

Written by Brittany Gray
Updated over a week ago

Canceling account

How do I cancel my account?

Written by Brittany Gray
Updated over a week ago

Auto-upgrade

If our nonprofit raises over a certain amount, will we be auto-upgraded into a higher plan?

Written by Brittany Gray
Updated over a week ago

Embedding forms

How do I embed a form on my website?

Written by Brittany Gray
Updated over a week ago

Depositing payments - Connect Stripe

How do I connect my bank account?

Written by Brittany Gray
Updated over a week ago

Data security

Can you tell me more about how you ensure data security?

Written by Brittany Gray
Updated over a week ago

CRM integration

With which third-party CRM systems does Cheerful integrate?

Written by Brittany Gray
Updated over a week ago

Media updates

Can I send video and picture updates to donors through the platform and app?

Written by Brittany Gray
Updated over a week ago

Donor communication

If I want to send a non-automated email or text to donors, can I easily do so through your platform and app?

Written by Brittany Gray
Updated over a week ago

Canceling an event

If I have to change or cancel an event, will automated emails and refunds be sent to the guest list?

Written by Brittany Gray
Updated over a week ago

Donation Forms

Our website was not created with Wordpress, Squarespace or Wix. Will the embedded donation forms still work for us?

Written by Brittany Gray
Updated over a week ago

Payments with Stripe

What is Stripe?

Written by Brittany Gray
Updated over a week ago

Ease of use

Will the platform take a lot of time for someone to administer?

Written by Brittany Gray
Updated over a week ago

Continued support

What if I have questions along the way?

Written by Brittany Gray
Updated over a week ago

Platform set-up

How long can I expect it take for me and my team to learn how to use this platform?

Written by Brittany Gray
Updated over a week ago

Implementation time

How long will it take to implement Cheerful Giving as a branded platform for my nonprofit?

Written by Brittany Gray
Updated over a week ago