Goodworld Now

Can I donate to a nonprofit based outside of the United States?

Can a U.S.-based nonprofit organization be added to your database?

Why is my organization not eligible to receive donations through Goodworld?

What to do when multiple organizations appear in you search

How can I find the organization I want?

I represent a nonprofit and my organization just received a check from Goodworld.

Why did I receive a check from Goodworld?

What you need to know to run successful hybrid fundraising events

Hybrid Fundraising Events

Fiscal Sponsor

Create and separate your fundraising initiatives to keep track of how much they're raising and how you communicate with your donors.

Fund Designations

Customizing Giving and Event Pages is easy — the design possibilities are endless.

Managing Giving and Event Pages

Getting Started: Dashboard Tour

Track in-person and non-digital contributions

Offline Transactions

How does Goodworld integrate with social media?

Social media integrations

Does Goodworld have the capability to sign up through Google or Facebook?

Social media fundraising

Can Goodworld pull reports on fundraiser activities and instantly email the fundraiser to follow-up or post?

Fundraiser reports and activities

What does "donor CRM" refer to on Goodworld?

Donor CRM

Unbranded platform fees

Are donors able to pick which account their donation goes into from the app or does all Goodworld donations go into our general fund?

Multiple fund designations

Is there a way to transfer data from our Goodworld dashboard to the Raisers Edge database or does it have to be manually transferred?

CRM data migration

Will any marketing or promo materials be provided when I join?

Marketing and promo materials

How long will a refund take to be shown in a donor’s account?

Refunds

What is the ideal photo pixel size for the background of the donation page?

Photo pixel size

How can I update my credit card information?

Credit card updates

How can I make sure that I am getting notifications when people purchase tickets?

Event notifications

Are donor charitable contributions with covered processing fees tax deductible or just what is given minus the fees?

Donor tax deductions

Create a report

Text color

Our donor has lost their receipt from Goodworld and would like a copy sent to her. What should we do?

Lost donor receipts

How can I change the size, color and font of the text on my page?

Editing font

Why do I get an error when I try to refund a donor?

Errors when refunding donors

How can I switch between my personal donor and nonprofit accounts?

Switching accounts

How do I create a group Facebook donation?

Facebook group donations

How do I link my social media funds raised to my campaign?

Social media funds

Hourglass icon

What are the processing fees per transaction?

Transaction processing fees

I already use a software platform to manage and collect donations. Can your support team migrate my data over easily?

Data migration to Goodworld

Platform fees

How can I handle failed donor payments with your platform?

Failed donor payments

Can I offer promo codes for my event ticketing?

Event promo codes

Are tax receipts and invoices available to donors?

Donor tax receipts

Retrieving donor names

Anonymous donations

Can donors dedicate P2P campaigns in honor/tribute/memoriam of someone?

Donor dedications

I have received donations outside of Goodworld that I want included with all other Goodworld donations. How do I do this?

Outside donations

Will I receive notifications when a donor signs up for spare change with us?

Spare change donor notifications

As a nonprofit, am I able to pause or stop a donor’s recurring donations?

Managing recurring donations

Exporting data into a CRM

Is there a way to edit the welcome email the donor receives when creating a Goodworld account?

Edit welcome email

Can I link different campaigns to different bank accounts?

Using different bank accounts

Is there a limit on the number of donors and/or contacts I can store in my platform?

Donor list size

Canceling account

If our nonprofit raises over a certain amount, will we be auto-upgraded into a higher plan?

Auto-upgrade

Embedding forms

Depositing payments - Connect Stripe

Can you tell me more about how you ensure data security?

Data security

Which third-party CRM systems does Goodworld integrate with?

CRM integration

Can I send video and picture updates to donors through the platform and app?

Media updates

If I want to send a non-automated email or text to donors, can I easily do so through your platform and app?

Donor communication

If I have to change or cancel an event, will automated emails and refunds be sent to the guest list?

Canceling an event

Our website was not created with Wordpress, Squarespace or Wix. Will the embedded donation forms still work for us?

Donation Forms

Payments with Stripe

Will the platform take a lot of time for someone to administer?

Ease of use

Continued support

How long can I expect it take for me and my team to learn how to use this platform?

Platform set-up

How long will it take to implement Goodworld as a branded platform for my nonprofit?

Implementation time

We send automatic notifications to donors with expiring payment methods

Expiring credit cards on recurring donations

Launch opportunities for volunteers to sign up and help your cause!

Creating Volunteer Campaigns

Key insights to the Google Analytics integration

Tracking transactions with Google Analytics

The benefits and best practices of this leading Analytics Integration

Google Tag Manager / Google Analytics Integration

Goodworld to Salesforce is a world-class, two-way data integration that automatically sends contact and opportunity data to Salesforce

Salesforce Documentation: Getting Started

A powerful solution for affinity groups, demographic reporting, data permissions and filtering

Managing Groups and Tags

Benefits, best practices and use cases for managing and using campaign templates

Campaign Templates

Merge Tags

Empower your community to support your cause with easy-to-launch Peer to Peer fundraising tools.

Peer to Peer Fundraising

Learn how Goodworld integrates with Salesforce Nonprofit Success Pack (NPSP) and Volunteers for Salesforce (V4S) to streamline volunteer management, track hours, manage shifts, and automate reporting.

Goodworld & Salesforce Integration for Volunteer Management (V4S & NPSP)

Learn how Goodworld integrates with Salesforce to manage fundraising events, ticket sales, sponsorships, and auction proceeds.

Goodworld & Salesforce Integration for Fundraising Events (Opportunities & Campaigns Mapping)

This documentation outlines the one-way integration from Goodworld to Klaviyo, a customer data and marketing automation platform.

Goodworld to Klaviyo Integration Documentation

Deep dive into Goodworld's auction functionality.

Auctions Deep-Dive

Richie Kendall

Raagini Sarkar

Launch and scale your Goodworld tools with the help of our knowledge base. Here, you can find best practices, how-to's, and answers to FAQs.

Nonprofit Help Center

Find answers and get help from Intercom Support and Community Experts

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