You can hover over the payment failure to identify the cause of the failure. If a card is declined due to insufficient funds or there’s a block on the payment method, feel free to reach out to the donor directly to help them solve that issue. If you don’t recognize the error, please email support@cheerfulgiving.com and we can look into the issue further.
How can I handle failed donor payments with your platform?
Written by Raagini Sarkar
Updated over a week ago