Failed donor payments

How can I handle failed donor payments with your platform?

Raagini Sarkar avatar
Written by Raagini Sarkar
Updated over a week ago

You can hover over the payment failure to identify the cause of the failure. If a card is declined due to insufficient funds or there’s a block on the payment method, feel free to reach out to the donor directly to help them solve that issue. If you don’t recognize the error, please email and we can look into the issue further. 

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