It is likely an issue with your Stripe account or balance. Please contact Stripe at https://support.stripe.com/ and they will provide instructions to ensure your Stripe balance is ready to offer refunds or if you need to make a request with your bank.
Why do I get an error when I try to refund a donor?
![Raagini Sarkar avatar](https://static.intercomassets.com/avatars/3218787/square_128/Raagini_Sarkar_Headshot-1559837340.jpg)
Written by Raagini Sarkar
Updated over a week ago