Donor FAQs

Multiple payment methods

Can I use multiple cards for Round Up donations?

Written by Brittany Gray
Updated over a week ago

Canceling account from App

How do I cancel my account from the App?

Written by Brittany Gray
Updated over a week ago

Business donations

Can I sign up to be a Cheerful donor as a Business or do I need to be an individual?

Written by Brittany Gray
Updated over a week ago

In-kind donations

Can I make an in-kind donation to a nonprofit, such as donating various consumer goods?

Written by Brittany Gray
Updated over a week ago

Honorary donations

How do I make a donation “in honor of”?

Written by Brittany Gray
Updated over a week ago

Payment issues

I signed up to donate but my withdrawals have stopped. What happened?

Written by Brittany Gray
Updated over a week ago

Donation summaries

Can I see how much I’ve donated last month or last year?

Written by Brittany Gray
Updated over a week ago

Credit card fees

If spare change donations come from my credit card purchases, will there be a 2.2% +.30 cents fee on each transaction?

Written by Brittany Gray
Updated over a week ago

Pausing donations

Can I pause or stop my monthly donations if I need?

Written by Brittany Gray
Updated over a week ago

Yearly tax receipts

Do donors receive an end-of-year tax record?

Written by Brittany Gray
Updated over a week ago

Donation dedications

Can I dedicate my donations in honor/tribute/memoriam of someone?

Written by Brittany Gray
Updated over a week ago

Donation errors

I accidentally donated the wrong amount. What should I do?

Written by Brittany Gray
Updated over a week ago

Monthly donation limits

How do I set a monthly limit when I connect my credit card to Roundup?

Written by Brittany Gray
Updated over a week ago

Foreign accounts

My bank is located outside the US. Can I use Cheerful?

Written by Brittany Gray
Updated over a week ago

Cancelling account

How do I cancel my account?

Written by Brittany Gray
Updated over a week ago

Giving statements

How can I view my personal giving statement?

Written by Brittany Gray
Updated over a week ago

Tax deductions

What portion of a donation made on Cheerful is tax deductible?

Written by Brittany Gray
Updated over a week ago

Processing Fees

What are Goodworld’s fees?

Written by Brittany Gray
Updated over a week ago

Donation Tracking

How do I track how much is donated?

Written by Brittany Gray
Updated over a week ago

Donation Limits

How do I make sure I don’t send too much money per month?

Written by Brittany Gray
Updated over a week ago

Account Types

What types of accounts does Cheerful support?

Written by Brittany Gray
Updated over a week ago

Online transactions

Does Cheerful round up online transactions?

Written by Brittany Gray
Updated over a week ago