Goodworld’s Check-In Text Notification feature allows admins to automatically send a customized text message to guests the moment they are marked as checked in at an event. This helps streamline onsite operations, guide attendees through next steps, and ensure they have the information they need—right when they need it.
Whether it’s reminding supporters to add a payment method before the auction, letting them know where to find registration, or welcoming them to a gala, check-in texts create a smooth guest experience from the moment they walk in the door.
When enabled, this feature:
Sends an instant SMS message to attendees as soon as their status is updated to “Checked In.”
Allows admins to fully customize the text message, including welcome language, instructions, links, and event-specific details.
Ensures every attendee receives consistent, timely communication—without requiring manual texting or staff coordination.
Setting up Check-In Text Notifications
You can enable this setting within any event:
Navigate to your Event or Opportunity.
Select the Communications tab.
Locate Attendee Checked In.
Toggle Text to enable or disable the message.
Click into the card to customize the message content.
The right-side device preview will update live so you can see exactly how your message will appear on a guest’s phone.
Customizing Your Message
Admins can edit every part of the automated message. Common use cases include:
Welcome Messages
“Welcome to our 50th Anniversary Gala! Thank you for joining us tonight…”
Auction Setup Instructions
“Before participating in Raise-the-Paddle, please add your payment method here: [link]”
Event Navigation
“Silent auction items are located in the ballroom. Dinner begins at 7 PM.”
Support & Contact Info
“If you need help, please see a staff member or email [contact].”
Rich text is supported, and hyperlinks will automatically format for mobile readability.
Why Use Check-In Messages?
1. Streamline Event Operations
Staff no longer need to repeat the same instructions to each attendee. Key steps—like setting up payment methods—happen automatically.
2. Prevent Bottlenecks at Registration
Guests receive information instantly, helping eliminate lines and confusion during high-traffic check-ins.
3. Improve Participation in Giving Activities
Sending payment-method reminders or auction instructions at check-in increases readiness and reduces last-minute troubleshooting.
4. Elevate the Attendee Experience
A warm, personalized welcome sets the tone for a professional and organized event.
Configuration Tips
Keep messages short and actionable—attendees typically read them while walking in.
Include one clear call-to-action, such as setting up a payment method or heading to a specific room.
Test your message in advance by using the preview pane before saving.
Check-In Texts are only sent when an attendee’s status is changed to Checked In—either via the Registrants tab within the Event.
If you check someone in, then out, then in again, the message will send each time their status is newly updated to Checked In.
By enabling Check-In Text Notifications, your team can create a seamless, informed, and welcoming experience for every guest who walks through the door. With instant communication and customizable messaging, this feature ensures attendees have everything they need—from payment setup to event navigation—right at their fingertips. It’s a simple yet powerful tool that helps your event run more smoothly, reduces bottlenecks for staff, and elevates the overall guest experience.
If you have questions about Check-In Texts, schedule a support call with our success team.